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BESTLOLITA FREQUENTLY ASKED QUESTIONS

General


What is bestlolita.com?
BestLolita is built by a team who love lolita fashion and wish to bring you top quality lolita dresses and other accessories to you at lowest possible price for lolita fashion lovers with limited budgets.

Could I pay in other currencies rather than USD?
Yes, but really sorry you need to email us for the invoice to pay by it.

Order&Payment&Tax

What payment methods accepted?
Credit card and paypal

Are prices listed at store tax included?
No, the prices at our store is pre-tax, not including any tax or shipping fee. We do try our best to help you avoid unreasonable tax.

What's my pack's arrival time?
Your pack's arrival time is process time plus shipping time. We tried to list the process time at each product's description area. If you have a deadline, please make sure to leave it in comment area when checkout.

Why do I need to give a phone number?
We would really appreciate if you could leave a valid phone number when order. It's required by shipper - they may need to contact you to schedule a delivery time. We won't use it for anything else.

What's the benefit of register?
Register while place order, could allow you to check order status and details, keep shipment address, and earn/spend points(store credits).

Is my payment safe?
Yes, your payments are received mostly through paypal, and if anything, you could always file a dispute, but I don't really think that's needed as we do business with honest. Our products photos are on real goods, and we try to make the description as accurate as possible. Just in case there's anything, we are always here to help.

How do I pay by credit card? I don’t have a paypal account.
When checkout at our store, please select “PAYPAL” as pay method. After get to secure payment page, there’s a button at bottom of the page saying: “Pay with credit card, echeck, Bill me Later” Click that and you will get the credit card submission form.

What if I get wrong items?
Although this really seldom seldom happens, if we do make a mistake, please email us within 3 days after you get the pack, and we will discuss about the solutions. If we make a mistake, we will be responsible.

What should I do if I want to exchange/cancel my ordered items?
Within 24 hrs after your order, it's alright to cancel or exchange. After 24 hrs, because we already go ahead processing for you a while, there may be some premium, especially for the custom tailor items.
If after order already shipped, we can't do exchange or cancel anymore.

Shipment&Order Track

How do I track my pack?
After shipment, we will email you track id and url for you.

Could I specify a shipment carrier for my pack?
Yes, you could leave a note when order, or email us about it. The shipment carriers we cooperate with right now include post office airmail, EMS, DHL, FEDEX.

Is sign required when shippers deliver my pack?
Yes, all shippers we use now request a sign. If it's not convenient, there are several ways to get around it:
*If you have a mailbox, you could leave a pre-signed note there.
*You could call shippers with your pack track id, and ask them to deliver at your convenient time.
*You could call shippers with your pack track id, and ask them put it at a neighbor's.
*You could call shippers and ask for pickup by yourself.
(These requests could only be initiated at your side, which is a rule by shippers.)

Could I ask shippers help me keep my pack for a while, if I am not home?
Yes, but there's often a time limit. Fedex could only keep it 7 days, and more or less for other shippers. After that, they will either destroy the pack, or return it. If this happens, please notice we can't be responsible.

Could I request shipping address change for my order?
Yes, before shipment it's free; after shipment, the shippers will charge about 8-14USD extra fee on our bill. Since our profit is really slim, please be careful to get us a valid shipping address, and if there's really changes required, please send us the fee.
If the address change is because shipper's mistakes, there's no extra fee.

Could I use PO/APO address for shipping?
Yes, but we could only ship with EMS for PO address, which is delivered through post office. EMS often takes about 7-12 business days for shipping.